Terms of Service

1. Who we are

threndle.ai is an AI automation agency based at 46180 Thomas Road, Chilliwack, British Columbia, Canada. Email: hello@threndle.ai.

2. Using this website

The website, the diagnostic, and the calculator are free to use. The numbers they produce are estimates built from what you enter. They are a starting point for a conversation, not a quote and not financial advice. A real quote only exists once we have talked and confirmed scope in writing.

Don't use the site to send us content that is unlawful, that isn't yours to share, or that tries to break the site or the services behind it.

3. Services and pricing

Our published starting prices:

• Foundation: one bottleneck solved, $3,000 to $3,500 one-time build, then a $300/month care plan.
• Momentum: a second connected workflow, $4,000 to $5,000 one-time build, then a $400/month care plan.
• Growth: a multi-workflow build, $6,000 to $9,000 one-time build, then a $600/month care plan.
• Care plan (Partner): the ongoing monthly layer every build carries, $300 to $600 per month depending on tier.

Every engagement gets a written scope with a fixed price before anything is signed and before any money changes hands. The scope document is what governs the work. If we both agree to change the scope, the change and any price difference go in writing first.

4. Payment

Payment terms, schedule, and method are set in each scope document. Prices are in Canadian dollars unless the scope says otherwise, and applicable taxes are added on top. Care plans are billed monthly and either side can end them as described in section 9.

5. What we need from you

Automation is built inside your accounts: your accounting software, your CRM, your email. To do the work we need access you authorize, a person who can answer questions and approve things, and honest answers about how the workflow really runs. Delays on access or approvals move delivery dates by the same amount.

You are responsible for having the right to give us the access you give us. If your software subscriptions lapse or your accounts are suspended, the automation that runs on them stops too, and that is not a defect in the work.

6. Your data

How we handle personal information is in the Privacy Policy. How to have your data removed is on the data deletion page. Client engagements get their own data-handling terms in the scope document. Your business data stays yours. We don't sell it and we don't use it to train AI models.

7. Third-party platforms

The automations we build run on platforms we don't control: AI platforms such as Anthropic's Claude, and the software you already use, such as QuickBooks, HubSpot, Stripe, and Google Workspace. Their terms apply to their services. If a platform changes its API, its pricing, or its behaviour, we will tell you what it means for your build and what fixing it would take. Platform subscription fees are yours and are separate from our prices.

8. Ownership

When an engagement is paid for, the configuration, prompts, and workflow documentation we built for you are yours to keep using. We keep ownership of our own general-purpose tooling, templates, and methods, and the right to reuse the general lessons, never your data and never your business specifics.

9. Warranty, liability, and ending an engagement

If something we delivered doesn't do what the scope says, tell us within 30 days of delivery and we fix it at no charge. That is the warranty, and it is real. What we can't promise is that AI output is always right: these systems make mistakes, which is why every build includes human checkpoints on anything that matters, and why you should keep them.

Our total liability for an engagement is capped at the fees you paid for that engagement. Neither of us is liable to the other for indirect or consequential losses. Nothing in these terms limits liability that Canadian law does not allow to be limited.

Either side can end a fixed-price engagement in writing; you pay for work completed to that date and we hand over what exists. Care plans end with 30 days' written notice from either side.

10. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Disputes go to the courts of British Columbia, after we have both made a genuine attempt to sort it out directly first.

11. Changes to these terms

If these terms change, this page and the date at the top change with them. A signed scope document keeps the terms that were current when it was signed.

12. Questions

hello@threndle.ai for anything in these terms, or anything they don't cover.